Support is offered to existing customers for issues concerning our services. We do not make a distinction between pre-sales and post-sales support, however support is limited to questions & answers and joint research. Anything more involved like theory & scope documentation, design/development, and or implementation would only be considered under a consultancy contract.
Support staff are available by e-mail and phone during our normal business hours, which are 9:00 a.m. to 9:00 p.m. EST. To open a support ticket, simply click here or go to http://www.ekovista.com/helpdesk and complete the support ticket form and submit your ticket. Please allow 12 - 24 hours for a response. If you do not have an account and you have pre-sales questions you may email us at firstname.lastname@example.org. To contact us by phone call (954) 424-8004, select option 2 from the main menu.
In the event of an emergency you may leave a short message on our after hours support voice mail. At least one staff member will be on call 24/7/365. This support option is only available to our existing customers and is provided as a courtesy. Abuse of this option will not be tolerated.
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